Admin Feedback System: Difference between revisions

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This is an Admin message you can use to send to your members about the new Feedback System  
This is an Admin message you can use to send to your members about the Feedback System  


We are pleased to announce we have an automated feedback system in place.<br>
We do get complaints about failures to collect items or respond to members. We know that many members don’t report no shows and give up resulting in more stuff going to landfill.
So in place now, is an info button at the bottom of the '''Chat''' at [https://ilovefreegle.org/chat]. This will give you some basic information about the member requesting your item.<br>
We hope this will encourage people to only ask for an item if they are going to be able to collect it, because everyone can see if you have asked for items but not collected.
To allow for a one off genuine change of mind, it will only start after a second time the unpromise button is used for a member within a 90 day period. We believe if a person has to be unpromised more than once, people should see that they are less likely to actually collect their item.<br>
It will also show how many times/items the member has collected so you can chose to offer to a  member shown to be reliable or one who rarely asks. Example below.<br>
*Ely Freegle, 4.9 miles away.<br>
*Freegler since 20th July 2013.<br>
*We don't know how long they typically take to reply.<br>
*Not received any items yet so far as we know.<br>
*Activity in the last 90 days:<br>
1 reply.<br>
No recent OFFERs.<br>
No recent WANTEDs.<br>


Subjection:  Transaction rating system
This system is automated so we cannot change it. If you have a ‘failed to collect’  marked against you, you will have to wait 90 days for it to be removed. It is up to you to collect as promised.<br>


Some of you may have noticed that we now have a system for rating transactions. When a member posts a Taken or Received message they will be asked if they want to rate the transaction. This system is hoping to address some of the problems members have with 'no shows'. It is unfortunate that the very few bad experiences do seem to outweigh all the good ones sometimes.  
Freegle volunteers....<br>


All members start on two stars. You can rate them up or down. You can only rate the same member once.


A members rating does not change unless they have three clear ratings, whether good or bad.  Members cannot leave comments and other members cannot see who has rated them.


If you rate the transaction before the item has been collected or received, you can go back later and change the rating.
Link:
 
*[[Feedback]]
Members who end up with a bad rating may not be bad members. They may have a 'bouncing' email address, they might have unreliable internet access, they may not be giving out clear descriptions of items, or they could be woolly in the collection arrangements they make.
*[[Freegle Direct]]
 
We hope these members will get in touch with the moderators in order to improve their rating.
 
You will receive links in your reminder emails or you can log in at [http://freegle.in/feedback http://freegle.in/feedback] to leave your rating.
 
Warm regards
 
xxxxxx Moderating Team
 
 
Back to [[Adding Facebook and Twitter to your Freegle Group]]


[[Category:Sample_Admins]] [[Category:Freegle_Direct]]
[[Category:Sample_Admins]] [[Category:Freegle_Direct]]

Latest revision as of 17:01, 19 December 2018

This is an Admin message you can use to send to your members about the Feedback System

We are pleased to announce we have an automated feedback system in place.
We do get complaints about failures to collect items or respond to members. We know that many members don’t report no shows and give up resulting in more stuff going to landfill. So in place now, is an info button at the bottom of the Chat at [1]. This will give you some basic information about the member requesting your item.
We hope this will encourage people to only ask for an item if they are going to be able to collect it, because everyone can see if you have asked for items but not collected. To allow for a one off genuine change of mind, it will only start after a second time the unpromise button is used for a member within a 90 day period. We believe if a person has to be unpromised more than once, people should see that they are less likely to actually collect their item.
It will also show how many times/items the member has collected so you can chose to offer to a member shown to be reliable or one who rarely asks. Example below.

*Ely Freegle, 4.9 miles away.

*Freegler since 20th July 2013.

*We don't know how long they typically take to reply.

*Not received any items yet so far as we know.

*Activity in the last 90 days:

1 reply.

No recent OFFERs.

No recent WANTEDs.

This system is automated so we cannot change it. If you have a ‘failed to collect’ marked against you, you will have to wait 90 days for it to be removed. It is up to you to collect as promised.

Freegle volunteers....


Link:

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