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| '''THIS PAGE NEEDS UPDATING. Suggest a page is set up for each of the functions in the left hand menu on ModTools, rather than cram it all into one page''' | | '''THIS PAGE IS BEING UPDATED.''' |
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| ==Starting with Modtools== | | ==Starting with Modtools== |
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| * '''Community''' - choose ModTools settings for each community you are moderating, either as an active moderator or a backup. | | * '''Community''' - choose ModTools settings for each community you are moderating, either as an active moderator or a backup. |
| *'''Standard Messages''' - these are a range of template messages that you can use for moderating posts and members on your community. | | *'''Standard Messages''' - these are a range of template messages that you can use for moderating posts and members on your community. |
| | Substitution strings are used on lots of messages; they are a special terminology you can put in standard messages, which ModTools expands to put in fuller information before it sends a message. For a full explanation of these, have a look at [[Substitution Strings]]. |
| *'''Bulk Operations''' - this section will have some actions that you can use - watch this space! | | *'''Bulk Operations''' - this section will have some actions that you can use - watch this space! |
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| Now your Settings are sorted, you are ready to go. For more information on each of the sections in the left hand menu of ModTools, see the following pages. | | Now your Settings are sorted, you are ready to go. For more information on each of the sections in the left hand menu of ModTools, see the following pages. |
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| == Possible SPAM Posts and people SPAMMING == | | ==Dashboard== |
| === Modtools Main Menu ===
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| ==== Options when posts are displayed ====
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| ===== Submitting Spammer reports =====
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| This is available for pending posts, approved posts and approved members.
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| You may get a post from a new member offering one of the known scammer items. Also you may identify something from Chat or by some other source that the circumstances are highly suspect. e.g. “I have now moved to some_distant_location but courier fess to send it to you would not be expensive”. In that case you would submit a Spammer report using the white button that is part of the Modtools page.
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| *
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| [[ File:spam1.jpg ]]
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| Your report should include as much helpful evidence as possible.
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| That report would then be reviewed and if it is considered that the person is a real scammer they would be added to the Confirmed Spammer List. Then they would be banned from all Freegle groups and warning messages sent to anyone who has had correspondence with the scammer.
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| If new facts come to light which show it to be a false alarm then the person can be removed from the Confirmed Spammer List, but they would then have to re-join a Freegle group.
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| ===== Dealing with less suspicious posts =====
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| Circumstances to use these buttons:
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| [[ File:spam2.jpg ]] or [[ File:spam3.jpg ]]
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| The coloured Spam button at the bottom of a post is NOT to be used to report a spammer. You may also see a Spam Message button. Again repeated Spam clicks for a member may result in the member being reported as a spammer. They are purely an option to deal with a doubtful post. Make your own decision depending on the content of the post as it may be a perfectly valid post.
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| If a member has sent a SPAM post to your group, possibly because their account has been hacked, then you can separately advise them then delete the post using the standard SPAM button above which should be in every group’s Modtools modconfig.
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| ==== Warnings contained in the main Modtools menu at the left ====
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| ===== SpamAssassin Flagging a possible SPAM post =====
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| This would show in the main Modtools menu at the left:
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| [[ File:menu1.jpg ]]
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| Example of a post trapped by SpamAssassin:
| | ==Messages== |
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| | ===Pending=== |
| [[ File:warning.jpg ]]
| | ===Approved=== |
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| | ===Reviewed=== |
| [[ File:spam6a.jpg ]] [[ File:spam6b.jpg ]] [[ File:spam6c.jpg ]]
| | ===Edits=== |
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| Click “Not a spammer” if it is a valid post and the post will be moved to Pending.<br/>
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| “Report as a spammer” should not be used for isolated incidents on your group. If the post or member is a serious threat nationally then use this button and on the following screen give full reasons for your report. This will then be sent to a team who will review it for validity.
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| If a trusted member has sent a SPAM post to your group, possibly because their account has been hacked or spoofed, then you can separately advise them then delete the post using the standard SPAM button which should be in every group’s Modtools modconfig.
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| ===== System Flagging a possible SPAM post ===== | | ==Members== |
| Example of a post trapped due to worrying words:
| | ===Pending=== |
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| | ===Approved=== |
| [[ File:spam13.jpg ]] | | ===Member Review=== |
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| | ===Chat Review=== |
| Click “Spam” if it clearly contains spam. The post will just be deleted.<br/>
| | ===Related=== |
| Click “Not Spam” if some wording has been used innocently. The post will be moved to Pending or Approved depending on the settings for that member.
| | ===Stories=== |
| | ===[[Feedback]]=== |
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| ===== System Flagging a possible SPAMMING member ===== | | ==Events== |
| This would show in the main Modtools menu at the left:
| | ==Volunteering== |
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| | ==Publicity== |
| [[ File:menu2.jpg ]] | | ==Admins== |
| | ==[[Spammers]]== |
| | ==Logs== |
| | ==Settings== |
| | ==Teams== |
| | ==Help== |
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| You will have these three options:
| | ==Red/Orange/Green Dot== |
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| | ==Us== |
| [[ File:spam6a.jpg ]] [[ File:spam6b.jpg ]] [[ File:spam6c.jpg ]]
| | ==Chats== |
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| | ==Log Out== |
| Make your own decision depending whether the person is known on your group as it may be a genuine member. The person may already have been reported for being a spammer, then this fact will be shown on the information that the system displays.<br/>
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| Clicking “Report as a spammer” should not be used for isolated incidents on your group. If the post or member is a serious threat nationally then use this button and on the following screen give full reasons for your report. This will then be sent to a team who will review it for validity.<br/>
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| Clicking “Not a spammer” moves them back into Pending or Approved as appropriate.<br/>
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| Click Whitelist if you are certain that the person is not a spammer. You will then be required to state the reason why this person should be whitelisted – i.e. they will no longer be highlighted as a possible spammer.
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| ===== Possible SPAM Chat Reported by System ===== | |
| This will show in the Modtools menu at the left.
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| [[ File:menu5.jpg ]]
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| [[ File:spam9.jpg ]]
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| Actual SPAM messages will be easy to identify e.g. there may only be a link to a website. However there may be some content, such as a phone number or email address, in Chat between members which the system could highlight as suspicious. Look at the conversation then decide what action to take.
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| Clicking on the Spam button above will let the system learn what constitutes SPAM. It will not issue a report about the sender in the way that the standard SPAM button in every group’s Modtools modconfig does.<br/>
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| "Not spam" means you don't think they are a spammer. If they join more groups you may see them again, so that if they actually are a spammer we'll get a chance to spot that, rather than lose the chance because early on someone thought they were OK.<br/>
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| "Release and whitelist" - the member is just whitelisted in the system so the post is OK to be sent out if they include the same information again.<br/>
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| The other buttons are self-explanatory.<br/>
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| If you suddenly get a lot of spam chat messages then they do not have to be flagged as Spam individually. They can all be deleted with the button at the bottom of them all.
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| [[ File:spam10.jpg ]]
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| ==== Spammer details held by the system ====
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| Again in the Modtools menu at the left:
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| [[ File:menu3.jpg ]]
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| Confirmed - These are members who have been reported as spammers. These reports are reviewed before a member appears on this list.
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| Once someone is on this list, they will automatically be removed from groups.
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| If you think someone is on this list wrongly, you can request that they be removed using the button below.
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| Pending Add – These are members who have reported as spammers by a moderator. These reports will be reviewed to decide whether to add them to the spammer list.
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| Please remember that people may not be spammers even if they are reported. For example:
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| • Members may join many groups because they are over-enthusiastic or have relatives in different places.
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| • Mail can be spoofed or accounts can be hacked - so a member can appear to send spam but not be a spammer.
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| For someone to be added to the list they need to have clear intent to deliberately spam/scam, or be a massive multijoiner.
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| Only a limited number of people have the ability to confirm or reject someone as a spammer.
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| Pending Remove - These are members who are on the spammer list but someone has asked for them to be removed.
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| Whitelisted - These are members who have been exempted from the spammer list. Generally they are people who have legitimate reasons to join many groups.
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| ==Help and other links== | | ==Help and other links== |
| There is a dedicated Yahoo Group open to all modtools users | | *There is a dedicated Yahoo Group open to all modtools users |
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| [https://uk.groups.yahoo.com/neo/groups/ModTools/info https://uk.groups.yahoo.com/neo/groups/ModTools/info] | | [https://uk.groups.yahoo.com/neo/groups/ModTools/info https://uk.groups.yahoo.com/neo/groups/ModTools/info] |
| | | *Freegle reuse groups can contact [mailto:mentors@ilovefreegle.org mentors @ ilovefreegle.org] |
| Freegle reuse groups can contact [mailto:mentors@ilovefreegle.org mentors @ ilovefreegle.org] | |
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| Other pages that might help: | | Other pages that might help: |
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| *[[Add a Member using Mod Tools]] | | *[[Add a Member using Mod Tools]] |
| *[[ChitChat]] | | *[[ChitChat]] |
| *[[Feedback]]
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| *[[Member Chat]] | | *[[Member Chat]] |
| *[[Member Notes]] | | *[[Member Notes]] |
| *[[ModTools History]] | | *[[ModTools History]] |
| *[[Spammers]]
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| *[[Substitution Strings]]
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THIS PAGE IS BEING UPDATED.
Starting with Modtools
If you're using a phone/tablet, then you should get the ModTools app from the Play Store or iTunes. That will work best, and you'll get notifications when there's stuff to do.
If you're not on a phone/tablet, you can use ModTools from a browser, e.g. Chrome, Edge or Firefox. If you don't have a preference, use Chrome.
Getting Set Up
First things first - set up ModTools for you and your community. Select Settings from the left hand menu bar.
You will see 4 tabs/sections for this:
- Personal - these are ModTools setting just for you.
- Community - choose ModTools settings for each community you are moderating, either as an active moderator or a backup.
- Standard Messages - these are a range of template messages that you can use for moderating posts and members on your community.
Substitution strings are used on lots of messages; they are a special terminology you can put in standard messages, which ModTools expands to put in fuller information before it sends a message. For a full explanation of these, have a look at Substitution Strings.
- Bulk Operations - this section will have some actions that you can use - watch this space!
You may like to get going with the basic features offered and once you are confident, come back and edit as you gain confidence or things change. It is also a good idea to review these, say, annually to check that everything is still fit for purpose.
Now your Settings are sorted, you are ready to go. For more information on each of the sections in the left hand menu of ModTools, see the following pages.
Dashboard
Messages
Pending
Approved
Reviewed
Edits
Members
Pending
Approved
Member Review
Chat Review
Related
Stories
Events
Volunteering
Publicity
Admins
Logs
Settings
Teams
Help
Red/Orange/Green Dot
Us
Chats
Log Out
Help and other links
- There is a dedicated Yahoo Group open to all modtools users
https://uk.groups.yahoo.com/neo/groups/ModTools/info
Other pages that might help:
