Admin Feedback System: Difference between revisions

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 Admin for the new Feedback System
This is an Admin message you can use to send to your members about the Feedback System  


Transaction rating system.
We are pleased to announce we have an automated feedback system in place.<br>
We do get complaints about failures to collect items or respond to members. We know that many members don’t report no shows and give up resulting in more stuff going to landfill.
So in place now, is an info button at the bottom of the '''Chat''' at [https://ilovefreegle.org/chat]. This will give you some basic information about the member requesting your item.<br>
We hope this will encourage people to only ask for an item if they are going to be able to collect it, because everyone can see if you have asked for items but not collected.
To allow for a one off genuine change of mind, it will only start after a second time the unpromise button is used for a member within a 90 day period. We believe if a person has to be unpromised more than once, people should see that they are less likely to actually collect their item.<br>
It will also show how many times/items the member has collected so you can chose to offer to a  member shown to be reliable or one who rarely asks. Example below.<br>
*Ely Freegle, 4.9 miles away.<br>
*Freegler since 20th July 2013.<br>
*We don't know how long they typically take to reply.<br>
*Not received any items yet so far as we know.<br>
*Activity in the last 90 days:<br>
1 reply.<br>
No recent OFFERs.<br>
No recent WANTEDs.<br>


Some of you may have noticed, that we now have a system for rating transactions.<br>When a member posts a taken or received they will be asked if they want to rate the transaction.
This system is automated so we cannot change it. If you have a ‘failed to collect’  marked against you, you will have to wait 90 days for it to be removed. It is up to you to collect as promised.<br>


If you rate it, before the item has been collected or received, you can go back later and change the rating.
Freegle volunteers....<br>


All members start on two stars. You can rate them up or down.<br>You can only rate the same member once.


A members rating does not change unless they have three clear, ratings, whether good or bad.<br>Members cannot comment, and other members cannot see who has rated them.


Members who end up with a bad rating, may not be bad members. They may have a bouncing, email address; have unreliable internet access;
Link:
*[[Feedback]]
*[[Freegle Direct]]


may not be giving out clear descriptions of items; or they be woolly in the collection arrangements they make.
[[Category:Sample_Admins]] [[Category:Freegle_Direct]]
 
We hope these members will get in touch with the moderators in order to improve, their rating.
 
This system is hoping to address some of the problems members have with 'no shows' Unfortunately the very few bad experiences, do seem to outweigh all the good ones sometimes.
 
<br><br>

Latest revision as of 17:01, 19 December 2018

This is an Admin message you can use to send to your members about the Feedback System

We are pleased to announce we have an automated feedback system in place.
We do get complaints about failures to collect items or respond to members. We know that many members don’t report no shows and give up resulting in more stuff going to landfill. So in place now, is an info button at the bottom of the Chat at [1]. This will give you some basic information about the member requesting your item.
We hope this will encourage people to only ask for an item if they are going to be able to collect it, because everyone can see if you have asked for items but not collected. To allow for a one off genuine change of mind, it will only start after a second time the unpromise button is used for a member within a 90 day period. We believe if a person has to be unpromised more than once, people should see that they are less likely to actually collect their item.
It will also show how many times/items the member has collected so you can chose to offer to a member shown to be reliable or one who rarely asks. Example below.

*Ely Freegle, 4.9 miles away.

*Freegler since 20th July 2013.

*We don't know how long they typically take to reply.

*Not received any items yet so far as we know.

*Activity in the last 90 days:

1 reply.

No recent OFFERs.

No recent WANTEDs.

This system is automated so we cannot change it. If you have a ‘failed to collect’ marked against you, you will have to wait 90 days for it to be removed. It is up to you to collect as promised.

Freegle volunteers....


Link:

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