Contacting Groups Procedure: Difference between revisions

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This procedure was adopted by the Board in March 2017, after recommendation by the Development Group. Some small amendments were made in November 2017, in agreement with the Board, after two test cases were conducted
This procedure was originally drawn up in 2017 following resolutions at the 2016 AGM (https://wiki.ilovefreegle.org/AGM_2016_Minutes#Matters_Arising) about Central membership, elected platforms and annual confirmation of affiliation.  These requirements are now (2022) all automated via Discourse and Modtools, so manually contacting groups for those is no longer needed. 


The procedure sets out the process for contacting groups to achieve the following aims.
However, the procedure could still be useful if we need to contact groups, so this has been revised to be a general procedure if that is required at any point.  This shouldn’t be used as an alternative for the Abandoned Groups Procedure.


'''Aims:(resolutions agreed at the 2016 AGM)'''
====Responsibilities====
 
The Board will appoint a suitable individual or team to carry out the procedure as Contact Admin when required.
*i.  We should enforce the mandatory requirement of each group being represented on Central.
*ii. We should require groups to use at least one viable platform (current options until October 2017 are FD only, FD + TN, FD + Yahoo, FD + Yahoo + TN,  Norfolk' after then only FD only, FD+ and Norfolk). [see note 1 below]
*iii. Groups should confirm annually they still wish to be affiliated.
 
===Responsibilities:===
The following people are ultimately responsible for ensuring that contact is made to achieve the aims:
*Central representation - [[Discourse Support Team Remit|Discourse Support Team]]
*Use of viable platform - [[Mentor Team Remit|Mentor Team]]
*Annual confirmation of affiliation - [[Company Secretary]]


====Contact Admin====
====Contact Admin====
This role is specific to this process and will operate within the support of the Mentor Team group, being the preferred person/people to carry out contact, although it can be delegated elsewhere if appropriate.  Contact will always be within the context of offering support to help Communities and volunteers deliver the best they can for their area and Freegle as an organisation.
If the Contact Admin is an individual, they will operate within the support of the Mentor Team if the Board feels that is appropriate.  Contact will always be within the context of offering support to help communities and volunteers deliver the best they can for their area and Freegle as an organisation.
 
===Contact Process:===
#  Any publicly or previously provided available contact route (email, phone, social media, Freegle forums, letter) can be used that is available to the contact team or their designated individual(s). 
# Depending on the information needed, the group/volunteer will be asked to provide details via questionnaire, email or personal reply.
# All contact attempts will be recorded, including date, method and responses.
# This procedure will be carried out over a period of a month, using all reasonable efforts.  If there is a lack of response to information requested or no action taken to adopt required actions,a final email should be sent to the owner address to say that the Board will be informed.  The Board, copied to Mentors, should then be supplied with details of the communication attempts and outcomes.
# Records will be kept updated as relevant information is received.
# If there is evidence provided by the Mentors or others that the group has not been actively moderated for 6 weeks in the period running up to the contact procedures and/or during it, the Abandoned Group Procedure will be applied.
# Contacts made should be paced and coordinated to ensure that groups are not receiving excess national communications.


===Records:===
====Contact Process====
# A centralised database will be maintained, which will have restricted access to current Mentor, Support and Board personnel.
*Any publicly or previously provided contact route (email, phone, social media, Freegle forums, letter) can be used that is available to the Contact Admin.
# The Board will be supplied with the details of who has which type of access to the database and this will be updated as access personnel change.  
*Depending on the information needed, the community/volunteer will be asked to provide details via questionnaire, email or personal reply.
# The records for each group will include the mandatory information of:
*All contact attempts will be recorded, including date, method and responses.
#*Group name (agreed by GAT and recorded via FD)
*This procedure will be carried out over a period of a month, using all reasonable efforts. If there is a lack of response to information requested or no action taken to adopt required actions,a final email should be sent to the owner address to say that the Board will be informed. The Board should then be supplied with details of the communication attempts and outcomes.
#*Group Owner names
*Records will be kept updated as relevant information is received.
#*Email address(es) of group representative(s) on Central  (known via Central database) (recorded via FD)
*If there is evidence that a Community has not been actively moderated the Mentors will be informed to implement the Abandoned Group Procedure.
#*Which platform(s) the group uses
*Contacts made should be paced and coordinated to ensure that volunteers or communities are not receiving excess national communications.
#*Confirmation that the group wishes to be affiliated to Freegle
#*Any requests for help or support needed, or plans for the future
# Records will include, where available:
#*Details of all volunteers/trusted people who have access to the management facilities of the group
#*Contact phone number(s)
#*Preferred contact methods
#*Group’s Facebook ID
#*Group’s Twitter ID
# There are various records kept by NGT, the support mailboxes, the Board and other national personnel which should be supplied on request to help fulfill the aims of this process.


[[Freegle Central Membership]] details the annual process for ensuring the mandatory requirement for all groups to have a representative on that group.


===Links and Notes:===
====Links and Notes====
Note 1:  The Norfolk platform was discontinued and all groups hosted there moved to FD in April 2020.
*[[Disaffiliation Procedure]]
*[[Disaffiliation Procedure]]
*[[Mentor Team Remit]]
*[[Mentor Team Remit]]
Line 55: Line 26:
*[[Freegle Central Membership]]
*[[Freegle Central Membership]]
*[[Discourse Support Team Remit]]
*[[Discourse Support Team Remit]]
*[[Data Protection Policy]]  
*[[Data Protection Policy]]
*Amendments to this procedure - refer to [[Document Approval Policy]]
*Amendments to this procedure - refer to [[Document Approval Policy]
*[[Glossary]]
*[[Glossary]]


[[category:Policies, Procedures, Remits]]
[[Category:Policies, Procedures, Remits]]
[[category:Mentor Team]]
[[category:Mentor Team]]

Latest revision as of 08:57, 6 Mayıs 2022

This procedure was originally drawn up in 2017 following resolutions at the 2016 AGM (https://wiki.ilovefreegle.org/AGM_2016_Minutes#Matters_Arising) about Central membership, elected platforms and annual confirmation of affiliation. These requirements are now (2022) all automated via Discourse and Modtools, so manually contacting groups for those is no longer needed.

However, the procedure could still be useful if we need to contact groups, so this has been revised to be a general procedure if that is required at any point. This shouldn’t be used as an alternative for the Abandoned Groups Procedure.

Responsibilities

The Board will appoint a suitable individual or team to carry out the procedure as Contact Admin when required.

Contact Admin

If the Contact Admin is an individual, they will operate within the support of the Mentor Team if the Board feels that is appropriate. Contact will always be within the context of offering support to help communities and volunteers deliver the best they can for their area and Freegle as an organisation.

Contact Process

  • Any publicly or previously provided contact route (email, phone, social media, Freegle forums, letter) can be used that is available to the Contact Admin.
  • Depending on the information needed, the community/volunteer will be asked to provide details via questionnaire, email or personal reply.
  • All contact attempts will be recorded, including date, method and responses.
  • This procedure will be carried out over a period of a month, using all reasonable efforts. If there is a lack of response to information requested or no action taken to adopt required actions,a final email should be sent to the owner address to say that the Board will be informed. The Board should then be supplied with details of the communication attempts and outcomes.
  • Records will be kept updated as relevant information is received.
  • If there is evidence that a Community has not been actively moderated the Mentors will be informed to implement the Abandoned Group Procedure.
  • Contacts made should be paced and coordinated to ensure that volunteers or communities are not receiving excess national communications.


Links and Notes

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