Freegle Direct & Facebook specific problems

 Moderator Questions.

Q. How do I deal with Wall posts?

A. You can use the auto responder. Go to your group settings and tick the box for this.

If you want to reply yourself then either reply underneath their post or click on their profile pic and send them a message.

Q. I am sending out requests for locations to Facebook users but they never reply.

A. They will not receive the emails, unless you are sending out to a membership which has been assigned.

Those in pending are never assigned, nor the remainer of the 10 pre approved memberships help by the app.

Others, you can use the up to date Moderator plug in to find their email address if they have been allocated. You can then mail them directly or through the app. 

Q. Can I mail FB members.

A. See the answer above.

Q. How can I see their email addresses?

A. By using the up to date Moderator plug in and making sure it refreshes daily. Click on the Freegle button on the 1st page.

A. By going to the app settings page and scrolling to the bottom of the page. There is a function to mail list to owner.

Q. I have downloaded the member list and can't understand it?

A. Copy it and paste it into a spreadsheet. Click on Dats and choose text to columns. Use the comma as a delimiter. It should then be nice and tidy.

You can keep it and add columns for further information if you like. 

Q. How do I ban an FB user.

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