Bouncing members: Difference between revisions

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A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may  
A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may  
be full. Either way, they cannot participate properly in your group.
be full. Either way, they cannot participate properly in your group.
Modtools will regard an email address as bouncing if:
*we've had more than 50 "soft" bounces from it (which mean we got some kind of failure), or
*we've had more than 3 "hard" bounces from it (which means it looks like the address is invalid)


To see which of your members are bouncing, you can click on Members>Approved then select Bouncing from the drop down options.   
To see which of your members are bouncing, you can click on Members>Approved then select Bouncing from the drop down options.   

Revision as of 14:49, 15 Mayıs 2018

A bouncing member is a member who is not receiving email messages from your group. The email account may have been closed or deleted or the mailbox may be full. Either way, they cannot participate properly in your group.

Modtools will regard an email address as bouncing if:

  • we've had more than 50 "soft" bounces from it (which mean we got some kind of failure), or
  • we've had more than 3 "hard" bounces from it (which means it looks like the address is invalid)

To see which of your members are bouncing, you can click on Members>Approved then select Bouncing from the drop down options. Against each of those members you have the option to click to Reactivate button in the pink bouncing announcement panel.

Members can also see, when they log into the site, that they are bouncing and can also choose to reactive by clicking the button.

Bouncing members.png


It is a good idea to check this list on a regular basis and try to reactive your bouncing members. If you have reactivated them several times over a period of months and they have posted no posts or seem active for a long time, you can remove them. They can easily join again if they wish!