Freegle Tech Report 19-08-31

Freegle Tech Report August 2019 Messages Members 113

---

General

Edward started to upgrade our website this month. It is hoped we will be able to provide a faster more streamlined service. Some minor problems have been spotted, and quickly sorted. He wants everyone to be on the lookout for any blips as it is easy to overlook some connected code. We also had a mail pile up for a couple of days when we got backed up.

Direct

I haven't hunted for answers or done any testing as I'm still sore! I have asked him if he's using the app or website.

"Hi, I am very grateful for the service you provide especially for finding volunteers. My only comment would be that when I receive the emails asking whether a post is still active or not and once logged in,that when I click the still active button it doesn't give a positive response so sometimes I am not sure it has worked and I maybe then click it again and you maybe get more than one response, for which I apologise. Is it possible to amend the click buttons so that a positive response is shown? Thanks again for a great service. John"

Tech Chat

Jeni I've got 5 publicity posts showing on the Dashboard - but when I click on it, I've got 5 white boxes. I have a feeling it might be my new computer, which is doing some strange things evry ow and then. Anyone got any ideas of what I can do. I've tried logging out and logging back in again. Wanda Ed may need to know what browser you are using and OS etc. Have a feeling windows new one, Edge, is not compatible but I may be wrong. Jeni I'm using Firefox - have just tried Edge (never usually use it) but they are showing on there! Chrome is OK too - looks like Firefox is a problem at the moment OK solved - for some reason Blocking had come on! We live and learn ... Elaine I have been struggling with a similar problem. It is possible to leave blocking on generally, but turn it off for particular sites only. If you open the site, then look at the site name ~(e.g. https://modtools.org/modtools) you will see a small shield in that box, to the left of that name. If you click on it, you can turn off blocking for that site only. It took over 2 hours to figure that out, once I had figured out it was the security and tracing options that were the problem, so this might save you, or possibly members, a lot of time and inconvenience!! Wanda Happy to help. Elaine I have been struggling with a similar problem. It is possible to leave blocking on generally, but turn it off for particular sites only. If you open the site, then look at the site name ~(e.g. https://modtools.org/modtools) you will see a small shield in that box, to the left of that name. If you click on it, you can turn off blocking for that site only. It took over 2 hours to figure that out, once I had figured out it was the security and tracing options that were the problem, so this might save you, or possibly members, a lot of time and inconvenience!! Wanda Just curious, on the dashboard it is currently saying that we are having problems with delivering mail to just about every mainstream email provider.. Think it's been there 2 days.. is this something we can resolve or have they all ganged up on us in one go? lol This is what I'm seeing "The affected domains are btinternet.com, gmail.com, googlemail.com, hotmail.co.uk, hotmail.com, user.trashnothing.co m, users.ilovefreegle.o rg, yahoo.co.uk, yahoo.com" Bit disconcerting that our own domain is in there too ;) David I have a member who cannot see his posts in myposts and I can see the same using support tools member email is dave_sox@hotmail.com on Reading and Henley groups Wanda No I can't see them either when I impersonate him.... I waited a good while in case they were taking time to load and also checked for typo in email but nothing. .last few posts were on 13th. . also the blue info panel didn't load either... David Thanks Wanda and he has just confirmed its this message: Tue, Aug 13, 2019 6:10 PM OFFER: Deck Chairs Dee Deck chairs don't show in the logs but do show in Posing History for yesterday. Edward Hibbert Wanda - we do have a mail backlog, and I'm working on it. Wanda Thanks Ed.. Just never seen so many at once showing on that page ;) Edward Hibbert That's because the problem was at our end, so it affects all domains. I've changed some stuff, and the backlog is dropping (down from 200K to 136K emails over the last 15 minutes), so it should be sorted in the next hour or so. David Would that cause this (noting I am using this aol email to contact her) : Bounce for cwfreegle@aol.com: smtp; 554 delivery error: dd This user doesn't have a aol.com Edward Hibbert David - no, it wouldn't. If I email that address I get a bounce back immediately - so I suspect that the email address you're using looks very similar but isn't exactly the same. WandaThanks Ed, I did wonder if it was us as there were so many. . All the lovely conveyancing spam messages are coming thru now too. .lol a month ago David Thanks Edward she has changed her email from cwfrecycle to cwfreegle and I was using the old one to contact her by email John Nash Hi guys. A member has just contacted me saying that the app no longer notifies her of new messages and I wondered why that may be. Any suggestions? Wanda@John There has been a recent thread about this in the mod tools group https://uk.groups.yahoo.com/neo/groups/Mo dTools/info Not sure if Chris has resolved it yet but he will need to know app version, android or iOS and which version of those too. I can;t recall what was done exactly but I think the app needed to be refreshed to show notifications or restarted, I may be wrong as I only skimmed the thread. Worth checking on the group thread first for clues that may help your member and also to report the similar problems to Chris in there. Just realised I can;t recall if the thread in there was/is about the Mod tools app or the Freegle app lol There's also the tech group too if it is more Freegle direct related https://uk.groups.ya hoo.com/neo/groups/Freegle-Tech/info Elaine I have mentioned this to Chris, who has been looking into it, but so far he has been unable to find anything on our side that could be causing this. If anyone does get more info, he monitors the groups, but not this thread, so I alert him if anything comes up that may be his remit. Sheila I don't think this has been resolved. I still don't get notifications on the app unless I open the app and start using it. Then the notifications show. Mine do appear when I log in, others have said they actually have to enter chat to get the notifications showing. By then you don't need a notification. It is something being looked at currently as far as I know. I'm just telling people to log in and check chat rather than rely on notifications. Members can now also set up text messages so they get a text message if a chat is waiting, so if people are having problems, maybe suggest they set it up. its free to the end user. David Question from a memebr re what photo format and or size is best :Please can you tell me the best format to use for a photo - I have tried various ways of adding a photo to my listing but not getting anywhere! Many thanks Edward HibbetIt handles pretty much most photo formats (JPG, PNG, GIF) and resizes them automatically. You probably need more info about the problem she's seeing. Liz Hi folks I just received a chat message from a member reporting someone for selling stuff he'd gotten from them recognised him from a local car boot sale. Anyway I seem to remember that along with being able to reply via Chat that there used to be the option of replying by email? I wanted to let him respond with details privately Thanks Liz Enfield Edward Hibbert If you want him to send them privately to you, then give him your personal email address. Liz But what happened to the reply by email rather than on chat? I prefer not to give personal details on chat Wanda@Liz Once we moved off Yahoo chat became the primary way to communicate on FD. Email notification is just an addition for those that want it. You can get the member's direct mail if you look for them in the member list unless they are a TN member where you can't see their email and never could.

Jean Tech Report August 2019

Back to [[Freegle Tech Report 19-07-31|Freegle Tech Report 19-07-31] Forward to Freegle Tech Report 19-09-30