Feedback

MEMBERS

When a member clicks 'info' under a request for an item, it shows them

• how often an item was collected
• how many times they were offered
• things don't always work out for this member

This gives a bit more information so that people can choose someone who is known to collect.

MODTOOLS

'Unhappy' feedback given by members is listed here for review. All feedback is available here (Unhappy, Happy Fine), but the popup warning in chat only shows when there’s significantly more downs than ups, with the default showing 'unhappy' ratings. This gives volunteers an opportunity to ask members why a particular transaction was not satisfactory, if that seems appropriate.

Links:

• Admin Feedback System - an example Admin to send out to group members to explain the feedback system
• Member Ratings - 'thumbs up or down' system that members can use to rate each other
• Freegle Direct - more links to other parts of the Freegle Direct system