See if anyone is moderating
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Often on groups with more than one moderator two or more can be on at the same time. This can cause confusion if they are dealing with the same message and the same time.
There are various ways around this.
1. Create a joint Google email or Yahoo Group account where you can either use the calendar feature, and have separate shifts, or you can log in and out of .
2. Each have a separate account kept for modding and all use one that connects to the same chat group IM, Yahoo , or Google Chat, but make sure you click on online when moderating and offline when you are not.