Member Ratings

There is a feedback system on FD where members can leave a rating for other members.

When a transaction is completed (item take, received or withdrawn), the members can rate each other. It is via a 'thumbs up' or 'thumbs down' selection in the chat section of the site. All ratings are anonymous.

If a member clicks the wrong 'thumb' by mistake, they can correct that by clicking the button again, which will cancel the rating.

overall approach of checking that someone has had a significant interaction first is right.

If the transaction has been a simple 'yes please, can I have it' type message and no chat has been generated by the other person, the rating can be done but will not shown to others. If there has been a two-way chat generated then the rating will be shown. This is to stop people giving a bad rating simply because they didn't get an item.

The ratings last around six months, so they fade away over time. On average across the whole system people give 85% thumbs down and 15% thumbs down.

There is also a separate system-generated feedback facility, where members can see statistics of usage of other members. See Feedback for an explanation of how this works and what information it gives.

Links:

• Feedback
• Admin Feedback System Admin you can use to let your members know about the system-generated facility
• Freegle Direct More information about facilities